Your privacy is not merely a legal obligation for FM12 — it is a core value we hold wholeheartedly. This Privacy Policy page details the types of data we collect, the purposes for collecting it, how your data is used and protected, and the rights you hold as an FM12 member regarding your personal information.
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Six data protection principles at the heart of every FM12 decision regarding member privacy
All data transmitted between your device and FM12's servers is protected with 256-bit SSL encryption — the same security technology used by leading Malaysian banks such as Maybank and CIMB. This means no third party can intercept or read your data while it is in transit.
FM12 is fully committed to ensuring that your personal data will never be sold, rented, or transferred to any third party for marketing or commercial purposes — regardless of the sum offered. Your data belongs to you, and FM12 uses it solely for the purposes set out in this Privacy Policy.
FM12 collects only the data that is strictly necessary to provide you with our services. We do not gather excessive information that is irrelevant to the operation of the FM12 platform. Every category of data we collect has a clear and justifiable purpose.
As an FM12 member, you have full rights to access, correct, delete, and control your personal data. You may request a copy of the data FM12 holds about you at any time, and we are committed to fulfilling such requests within the timeframe stipulated by Malaysian law.
Fm12's Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. fm12 continuously monitors developments in Malaysian privacy law to ensure our practices remain current and in line with the latest requirements.
In the event of a security incident affecting FM12 member data, we are committed to notifying affected members within the timeframe stipulated under Malaysian law. FM12 has a comprehensive incident response plan in place to ensure any threat is addressed swiftly and transparently.
FM12 continuously invests in internationally benchmarked data security infrastructure. Below is an overview of the protection measures applied at every layer of the FM12 system to safeguard the privacy and personal data of every Malaysian member.
Unlike platforms that rely on a single layer of protection, fm12 employs a multi-layered security approach — each layer complementing the next to form a comprehensive shield that is highly resistant to any cyber threat.
Questions about privacy?
FM12 FAQThis Privacy Policy ("Policy") describes how FM12 ("Platform", "We", or "FM12") collects, uses, stores, and protects the personal information you share when registering for and using the FM12 platform. This document applies to all FM12 members throughout Malaysia and covers all services provided through the FM12 website and mobile application.
FM12 takes member privacy extremely seriously. We understand that you are entrusting us with sensitive information — and that trust is a responsibility we do not take lightly. Every decision at FM12 relating to data collection and use is made with privacy implications and our members' best interests in mind.
By registering an fm12 account or continuing to use this platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of fm12 and contact us with any questions.
Effective Date: 1 January 2026. This Privacy Policy supersedes all previous versions. FM12 reserves the right to update this Policy from time to time. Members will be notified of any significant changes via in-platform notifications or email. Continued use of FM12 after any amendments are published will be considered acceptance of the updated Policy.
FM12 collects your personal data through several means — directly from you during registration and platform use, as well as automatically through technologies such as cookies and server logs. Below is a detailed list of the types of data FM12 collects:
FM12 uses your personal data only for legitimate, clearly defined purposes. Below is a complete list of the purposes for which FM12 uses your data:
Right to Withdraw Consent: If you have previously consented to receive marketing communications from FM12 but now wish to withdraw that consent, you may do so at any time through your FM12 account settings or by contacting our support team. Withdrawal of consent will not affect any data processing that took place prior to the withdrawal.
FM12 firmly upholds the principle that your personal data belongs to you. We do not sell, rent, or transfer your data to third parties for marketing or commercial purposes. However, there are limited circumstances in which FM12 needs to share your data with certain parties to ensure our services function properly:
FM12 shares the necessary transaction details with payment service providers used to process your deposits and withdrawals — such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. This sharing is limited strictly to the information required to complete the relevant transaction.
FM12 engages trusted third-party service providers for technical functions such as server hosting, email delivery, and platform performance analytics. All such service providers are bound by strict confidentiality agreements and may only use FM12 member data for the purposes specified within those agreements.
FM12 may be required to disclose member information to Malaysian authorities — such as the police, courts, or financial regulatory bodies — when compelled to do so by Malaysian law, a valid court order, or in the context of a financial crime investigation. In such circumstances, FM12 will disclose only the minimum information necessary.
In the event that FM12 is involved in a merger, acquisition, or sale of business assets, member data may be transferred to the new entity as part of that transaction. In such circumstances, FM12 will ensure that the recipient of the data upholds privacy protection standards equivalent to or higher than those set out in this FM12 Privacy Policy.
fm12 Guarantee: In all of the data-sharing circumstances described above, FM12 ensures that only the minimum necessary data is shared, and all receiving parties are bound by strict confidentiality obligations. FM12 has never sold, and will never sell, member data to any party for marketing or commercial purposes.
FM12 invests significantly in data security infrastructure to protect every member's personal information from unauthorised access, loss, misuse, or disclosure. The following are the key security measures FM12 has implemented:
While FM12 takes all reasonable steps to protect your data, it is important to remember that no security system is entirely foolproof. You also play a role in keeping your data safe — choose a strong password, never share your login credentials, and notify FM12 immediately if you suspect any suspicious activity on your account.
Fm12 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and gather analytical information that helps us understand how the fm12 platform is used. Below is an explanation of the types of cookies we use:
You can manage your cookie settings through your web browser's preferences. Please note, however, that disabling functional and security cookies may prevent you from accessing certain features of the FM12 platform. For guidance on managing cookies in popular browsers such as Chrome, Safari, or Firefox, please refer to the respective browser's help documentation.
As an FM12 member in Malaysia, you have the following rights concerning your personal data that FM12 holds and processes. These rights are in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request and receive a copy of the personal data FM12 holds about you. FM12 will fulfil such requests within 21 business days.
If your personal data in FM12's systems is inaccurate or incomplete, you have the right to request a correction. Please contact FM12 support with the relevant supporting documentation.
You have the right to request that FM12 delete your personal data in certain circumstances, subject to applicable legal data retention requirements.
Under certain circumstances, you have the right to request that FM12 restrict the processing of your personal data while an issue or dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, should you choose to do so.
You have the right to object to the processing of your personal data for direct marketing purposes. fm12 will action such objections immediately.
To exercise any of the above rights, please contact the FM12 support team by emailing [email protected] with the subject line "Data Privacy Request" and specify the right you wish to exercise along with your FM12 account details. FM12 is committed to processing your privacy requests diligently and within the timeframes stipulated by Malaysian law.
FM12 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the period required under applicable Malaysian law — whichever is longer. The following are FM12's general data retention guidelines:
Once the designated retention period has lapsed and there is no longer any legal obligation to retain the data, FM12 will delete or anonymise your personal data in a secure and irreversible manner. FM12's data deletion process adheres to industry standards to ensure data cannot be recovered after deletion.
Data Following Account Closure: If you close your FM12 account, we will delete or anonymise your personal data once the applicable legal retention period has expired. However, we may need to retain certain information for a longer period if there are outstanding claims or disputes, or if required to do so under Malaysian law.
If you have any questions, concerns, or requests regarding this FM12 Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. FM12's data protection team is here to help:
FM12 is committed to responding to all privacy-related enquiries within 3 business days. For formal requests to exercise privacy rights (such as data access, correction, or deletion requests), FM12 will process and respond within 21 business days, in line with Malaysia's PDPA requirements.
If you are dissatisfied with FM12's response to any privacy concern, you have the right to contact the Personal Data Protection Commissioner of Malaysia (Department of Personal Data Protection, Ministry of Digital) for guidance or to lodge a formal complaint in accordance with the provisions of PDPA 2010.
This FM12 Privacy Policy was last updated on 1 January 2026. FM12 reserves the right to update this Policy at any time to reflect changes in our practices or legal obligations. Please review this page periodically. Your continued use of the FM12 platform following any amendments constitutes your acceptance of the updated Policy.
Standards and certifications that demonstrate fm12's commitment to member privacy protection
Answers to the most frequently asked questions from FM12 members on privacy and data protection
FM12 has demonstrated our commitment to privacy and data security through concrete action — not just words. Join over 500,000 Malaysian players who enjoy peace of mind knowing their data is fully protected by FM12. Register for free today and enjoy a safe, fair, and enjoyable gaming experience!
Officially Licensed · SSL 256-bit · PDPA Compliant · Data Never Sold · 24/7 Support